The Grub Factory Pvt. Ltd.

Last updated on 14th January 2024

Welcome to Grub Factory! We’re committed to safeguarding your privacy and ensuring transparency in how we handle your information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website (thegrubfactory.asia) or use the Grub Factory mobile application (together, the “Grub Factory Platform”) provided by Grub Factory Private Limited (“Grub Factory”, “Company”, “we”, “us”, or “our”), a private company established under the laws of Nepal, with its registered office at Dhumbarahi Marg, Kathmandu, Nepal.

By accessing or using the Grub Factory Platform, you agree to the terms of this Privacy Policy. Please take a moment to review this Policy before using our platform or providing any personal information to Grub Factory. This Policy is an integral part of our Terms of Use and should be read alongside it.

Throughout this Policy, the terms “you” and “your” refer to users of the Grub Factory Platform, while “Services” encompasses any services offered by Grub Factory, whether through the Grub Factory Platform or otherwise.

YOUR CONSENT:

When you use the Grub Factory Platform and its Services, you implicitly consent to the collection, transfer, utilization, storage, disclosure, and sharing of your information as outlined in this Policy. If you disagree with any aspect of this Policy, kindly refrain from accessing or using the Grub Factory Platform.

POLICY CHANGES:

We strive for transparency and may periodically update this Policy. Any revisions will be promptly posted on this page. Should substantial modifications occur, we will make reasonable efforts to notify you, such as through prominent notices on the Grub Factory Platform or via email to your registered address. Where necessary under applicable law, we will seek your consent for significant changes. By continuing to use our Services after being informed of changes to this Policy, you signify your consent to the updated terms, to the extent permitted by applicable law.

LINKS TO OTHER WEBSITES:

While navigating the Grub Factory Platform, you may encounter links to external websites. Please note that any personal information collected during your visit to these websites is not governed by this Policy. Grub Factory holds no responsibility for the practices or content of any third-party websites accessed through links on the Grub Factory Platform. This Policy does not extend to any information you voluntarily disclose to our service providers or personnel, unless explicitly required by this Policy or by our service providers.

INFORMATION WE COLLECT FROM YOU:

Device Information: To enhance your app experience and ensure the reliability of our services, we may gather information or utilize third-party plugins designed to collect data about the devices you utilize to access our Services. This may include details such as hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile network information, installed applications on your device, and phone state. Please note that this information is either disclosed to or directly collected by these plugins and may be utilized to enhance the content and functionality of the services we provide. Additionally, analytics companies may leverage mobile device IDs to monitor your usage of the Grub Factory Platform.

COOKIES:

Our Grub Factory Platform, in collaboration with our third-party partners, may utilize cookies, pixel tags, web beacons, mobile device IDs, and “flash cookies,” among similar files or technologies, to collect and retain information pertaining to your usage of the Services and third-party websites.

Cookies are small files stored on your browser or device by websites, applications, online media, and advertisements. We utilize cookies and analogous technologies for various purposes, including:

– Authenticating users;

– Preserving user preferences and settings;

– Assessing the popularity of content;

– Facilitating the delivery and evaluation of advertising campaigns;

– Analyzing site traffic and trends;

– Generally understanding the online behaviors and interests of individuals interacting with our services.

Pixel tags, also known as web beacons or clear GIFs, are minute graphics embedded invisibly on webpages, online ads, or emails, each possessing a unique identifier. These tags are employed to monitor activities on webpages, ad impressions or clicks, and to access cookies stored on users’ devices. We utilize pixel tags to gauge the popularity of our pages, features, and services. Additionally, we may include web beacons in email messages or newsletters to ascertain whether the message has been opened, among other analytics purposes.

To adjust your cookie settings, please access your browser’s settings. By utilizing our Services while your browser settings permit the acceptance of cookies, you are consenting to our utilization of cookies in the manner described in this section.

We may also grant third parties permission to furnish audience measurement and analytics services on our behalf, serve advertisements across the Internet on our behalf, and monitor and report on the performance of such advertisements. These entities may employ cookies, web beacons, SDKs, and other technologies to identify your device when accessing the Grub Factory Platform and using our Services, as well as when visiting other online sites and services.

For further details concerning the use of cookies and other technologies mentioned in this section, including your options relating to such technologies, kindly refer to our Cookie Policy.

USES OF YOUR INFORMATION:

We utilize the information we collect for various purposes, including but not limited to:

1. Enhancing Our Products and Services: This involves providing, personalizing, maintaining, and improving our products and services. For instance, enabling deliveries and other services, and implementing features to personalize your Grub Factory account.
2. Contractual Obligations: Fulfilling our obligations arising from any contracts entered into between you and us and providing you with relevant information and services.
3. Security and Operations: Administering and enhancing the security of our Grub Factory Platform, and conducting internal operations such as troubleshooting, data analysis, testing, research, statistical analysis, and surveys.
4. Communication: Providing information about services we deem similar to those you are already using, have inquired about, or may find of interest. If you are a registered user, we may contact you via electronic means (e-mail, SMS, telephone, or other internet-based instant messaging systems) with such information.
5. Understanding User Behavior: Analyzing user behavior on our Services to understand their preferences, improve content and features, process transactions, make special offers, provide customer support, and respond to queries.
6. Reporting and Research: Generating and reviewing reports and data about our user base and Service usage patterns, as well as conducting research.
7. Interactive Features: Allowing participation in interactive features of our Services, if available.
8. Advertising Effectiveness: Measuring or understanding the effectiveness of advertising served to you and others and delivering relevant advertising to you.
9. Partner Operations: For partner restaurants, merchants, or delivery partners, tracking the progress of delivery or order status placed by customers.
10. Academic Research: Conducting academic research in collaboration with academic partners.

We may combine information received from third parties with the data you provide to us and the information we collect about you for the aforementioned purposes. Additionally, we may anonymize and/or de-identify collected information, including through the use of third-party web analytic tools. Consequently, our use and disclosure of aggregated and/or de-identified information are not restricted by this Policy and may be utilized and disclosed to others without limitation.

Furthermore, we analyze log files of our Grub Factory Platform, which may include Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. This analysis aids in administering the website, understanding user behavior, improving our products and services, and gathering demographic information about our user base.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION:

We may share the information we collect for the following purposes:

With Service Providers: Your information may be shared with our vendors, consultants, marketing partners, research firms, and other service providers or business partners, such as payment processing companies, to support our business operations. For instance, outside vendors may assist in sending emails, messages, or push notifications related to our Services, analyzing and improving service usage, and processing payments. Additionally, vendors may be engaged for projects like conducting surveys or organizing sweepstakes.

With Partner Restaurants/Merchants: When you place a food order request through the Grub Factory Platform, your information is shared with us and the restaurants/merchants from which you choose to order. This facilitates the online food order processing, similar to placing an order directly with the restaurant. If you provide a mobile phone number, Grub Factory may send you text messages regarding the order’s delivery status.

With Academic Partners: We may share your information with academic partners for the purpose of conducting academic research.

With Other Users: For delivery partners, we may share your name, phone number, and/or profile picture (if applicable), along with tracking details, with other users to provide them with the Services.

For Crime Prevention or Investigation: Information may be shared with governmental agencies or other assisting companies under the following circumstances:

1. When obligated by applicable laws or in good faith to respond to court orders and processes, or to detect and prevent identity theft, fraud, abuse of Services, and other illegal acts.
2. In response to claims of intellectual property rights violations or to enforce our Terms of Use, agreements, policies, or to protect the rights, property, or safety of the Company, our customers, or others.

For Internal Use: Your information may be shared with present or future members of our “Group” or affiliates for internal business purposes. The term “Group” refers to entities controlled by, controlling, or under common control with us, including relatives as defined in relevant laws.

With Advertisers and Advertising Networks: We may collaborate with third parties like network advertisers to serve advertisements on the Grub Factory Platform and on third-party websites or media platforms. These parties may use various tracking technologies to measure ad effectiveness and personalize advertising content.

While you cannot opt out of advertising on the Grub Factory Platform, you may opt out of much interest-based advertising on third-party sites and through third-party ad networks. Visit www.aboutads.info/choices for more information. Opting out means you will no longer receive personalized ads from third-party ad networks based on your browsing information across multiple sites and services.

To Fulfill Specific Purposes: Your information may be shared for purposes other than those described in this Policy if we notify you and you consent to the sharing.

DATA SECURITY PRECAUTIONS:

We prioritize the security of the information collected by implementing appropriate technical and security measures.

To safeguard sensitive personal information, we utilize vault and tokenization services provided by reputable third-party service providers. These services, along with our payment gateway and payment processing systems, adhere to the payment card industry standard, commonly known as PCI compliance. We advise against transmitting your full credit/debit card details through unencrypted electronic platforms to enhance security.

If you have been provided with (or have chosen) a username and password to access specific parts of the Grub Factory Platform, it is crucial to keep these credentials confidential. We urge you not to share your password with anyone.

While we strive to protect your personal data, please note that transmitting information over the internet is not entirely secure. Despite our best efforts, we cannot guarantee the absolute security of data transmitted through the Grub Factory Platform. Upon receiving your information, we employ stringent physical, electronic, and procedural safeguards to mitigate the risk of unauthorized access.

Opt-Out:

When you create an account, you are automatically subscribed to receive emails from Grub Factory. You can manage your email preferences by logging into your account or by following the “unsubscribe” instructions included in commercial email messages. However, please be aware that certain administrative notices, service notices, or legal notices from Grub Factory cannot be opted out of.

If you wish to withdraw your consent for the use and disclosure of your personal information as outlined in this Policy, or if you want your data to be deleted, please contact us at support@thegrubfactory.asia Please note that it may take some time to process such requests, and your request will be effective no later than 5 (five) business days from the date of receipt.

Following this, we will refrain from using your personal data for any processing unless necessary to comply with our legal obligations. Please be aware that withdrawing your consent may result in the inability to access certain or all Services.

GRIEVANCE OFFICER AND GRUB FACTORY PLATFORM SECURITY:

If you have any queries regarding the processing or usage of information provided by you in connection with this Policy, please feel free to email us at support@thegrubfactory.asia or write to our Grievance Officer at the following address:

Grub Factory Grievance Officer

Dhumbarahi Marg, Kathmandu, Nepal.

Should you encounter any abuse or violations of the Policy, please report them to grievances@thegrubfactory.asia.

Furthermore, it’s important to note that the Grub Factory Platform stores your data using the cloud platform provided by Amazon Web Services, Inc. This may involve storing data on servers located outside of Nepal. Amazon Web Services implements robust security measures to safeguard against loss, misuse, and alteration of information. Details of their security measures can be found at https://aws.amazon.com/, and their privacy policy is available at https://aws.amazon.com/privacy. If you have any questions or concerns about the security measures implemented by Amazon Web Services, you may contact their data protection/privacy team or legal team using the contact details provided in their privacy policy. Alternatively, you can also reach out to our Grievance Officer at the address provided above.