The Grub Factory (TGF) is a food delivery service offering delicious meals from its in-house brands, adhering to top safety and hygiene standards. You can trust every bite, knowing it’s prepared with care. TGF is more than just a delivery service; it’s a promise of quality and safety, available through TGF, partner websites, or Pathao Food. We believe everyone deserves good food, and we deliver it right to your door.
In partnership with Bolt Mart, TGF now offers a wide range of essentials, including instant meals, snacks, ice cream, beverages, fruits, vegetables, liquor, and cigarettes. TGF customers can conveniently order these items and have them delivered within 45 minutes.
Visit the TGF website to place your order and start your food journey with us.
We currently serve only in Kathmandu but will soon expand across the country. Stay connected with us on social media for updates!
TGF’s in-house brands are specially curated to offer cuisine-specific meals crafted by our culinary experts. Each brand focuses on a unique cuisine:
Indie Curries: specializes in Indian cuisine.
Mezbaan: Offering delicious biryani and kebabs.
Po’s Corner: Bringing you Indo-Chinese flavors.
The Bowl Factory: Serving hearty, wholesome bowl meals.
Once you place your order, it’s sent to the nearest outlet. The outlet confirms your order, and a delivery partner brings it to your location.
We are open daily from 11:50 am to 12:00 am midnight.
No minimum order value is required. Delivery charges apply based on your location.
After clicking “Add to Cart,” a pop-up box will appear. You can add “Special Instructions” for that specific product. For instructions related to the entire order, you can add them on the checkout page.
Track your order in the ‘My Orders’ section by selecting your ongoing order.
You can cancel your order through our virtual chat box or by calling +977-9802338859.
In case of a delay, contact our virtual chat box or call our customer service at +977 9802338859.
Yes, you can use the ‘Schedule Delivery/Pickup’ option for next day delivery orders.
Absolutely! You can order from different TGF brands in one order, saving you time and delivery charges
Invoices are sent to your registered email. If you haven’t received it or need a copy, contact our Virtual Chat Box for assistance.
Click on any dish that interests you to see all the details. For further queries, feel free to contact our team.
We value your suggestions! Please share them with us suggestions@thegrubfactory.asia
Planning a party? Absolutely! Contact our team at +977 9870188912 or via our virtual chat box for great offers on bulk orders.
Once your order is placed, major changes to the delivery address aren’t possible. If your new address is nearby, contact the delivery executive or use our virtual chat box for assistance.
Delivery times vary based on location and other factors. You’ll see the estimated delivery time on the order tracking page. Our delivery team works hard to ensure prompt delivery!
You receive the delivery executive’s contact number once they’re assigned. Contact them to arrange leaving your package at your door or with building security. You can also ask them to wait if you’re nearby—don’t forget a friendly smile when they arrive!
Your concerns and complaints are our priority. Reach out to our virtual chat box for quick assistance from our dedicated team.
We uphold high standards of service but understand issues may arise. If you have concerns about a delivery executive’s behavior, please report it immediately through our virtual chat box in the order details section. We assure you that swift action will be taken.
You can pay for your order using debit or credit cards, net banking, or digital wallets like eSewa. We offer a variety of options to suit your preferences!
While rare, if a payment failure occurs, your amount will be refunded to your original payment method within 7 to 10 working days.
Delivery charges are based on the distance from your nearest TGF outlet and are specific to each outlet. There are no additional charges from TGF for your order. Transparent pricing, no surprises!
TGF Points & Rewards is a special wallet where credits given by TGF are stored. Use these credits to pay for your orders on our website.
Earned points can now only be used within My Rewards, TGF’s latest loyalty program. Redeem them for fantastic discounts when placing orders.
Your accumulated points will appear at checkout. You can use them to pay either in full or partially with wallet credits.
If your order exceeds your earned points, you can pay the remaining amount with another payment method.
No, you can’t add funds yourself. TGF credits your wallet with referral points, rewards, or refunds.
Credits will be refunded to your wallet with the original expiration date intact.
Yes, credits expire one year from the date they’re added to your wallet.
Visit your profile on the TGF website and select ‘Points & Rewards’ to view your balance and transaction history.
Earn points through our loyalty program, promotions, or refunds.
No, wallet credits are tied to your account and cannot be transferred.
There’s no limit! Accumulate as many points as you like.
Periodically, we offer cashback as wallet credits. Stay updated with our promotions for more details!
To deactivate your account, simply email us at support@thegrubfactory.asia.
When you visit our website, look for a popup in the bottom right corner. Our chat box is there to assist you with all your queries.
Our team closely monitors all chat interactions. If your issue isn’t resolved satisfactorily or exceeds the promised response time, our delight champs will step in to ensure you receive the assistance you need. You can also choose to escalate to a delight champ during your chat. Rest assured; our virtual chat box understands!
Reach out to us at support@thegrubfactory.asia. We’re here to listen—whether it’s a question, concern, or pat on the back!
You can email us anytime. Expect a response between 10 am and 6 pm, Sunday to Friday. Our team is committed to providing prompt and helpful assistance!
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